Record Keeping (Written Communication)

This awareness course considers the different forms of written communication and how care workers can improve their skills in this area. Subjects covered include: the purpose of written communication and why it is so important; who we write records for; preparation and content; presentation and layout; access to and the sharing of information; confidentiality; and the different types of written communication such as incident forms, letters, service users files, medication charts, telephone messages, memos, notes, forms, care plans, risk assessments, menus, and notices.

This course explains clearly the role and responsibilities of managers and care workers in undertaking written communication.

Course Content

• Importance of communication
• Different types of written work
• Who do we write records for?
• Importance of writing things down
• Purpose of communication
• Preparation
• Content
• Presentation and layout
• Access to/Sharing information
• Confidentiality

Course Duration

5 hours

A Certificate of attendance will be awarded on completion of the course.

If you require further information, please contact us on 01484 514260 or 01243 278515 or use our enquiry form.